Cancellation & Refund Policy

1. Digital Products – E-books

SalesChit offers digital educational products, including The B2B Meeting Machine.

• E-books are delivered electronically after successful payment.
• Orders may be canceled before digital delivery where technically possible.
• Once the e-book has been successfully delivered or made available for download, purchases are generally non-refundable for a change of mind.
• Refunds may be considered if a customer is charged twice, does not receive the purchased product, receives an incorrect file, or experiences a technical issue preventing access that cannot be resolved.
• Customers experiencing delivery or access issues should contact us at info@saleschit.com.

Nothing in this section limits refund rights available under applicable consumer protection laws.

2. Paid One-on-One Consultations

SalesChit offers personalized B2B Prospecting & Outreach Strategy Sessions with Mohit Chitkara.

Cancellation and Rescheduling

• Customers may request cancellation at least 24 hours before the scheduled consultation for a full refund.
• Customers may reschedule their meeting without additional charges, subject to available appointment slots.
• For cancellation requests made within 24 hours of the scheduled meeting, we will offer one complimentary rescheduling opportunity, where feasible.
• Missed meetings without prior notification are generally not eligible for a refund, subject to applicable law and individual circumstances.
• If SalesChit cancels a scheduled consultation, the customer may choose between rescheduling and receiving a full refund.

All cancellation and rescheduling requests must be submitted to info@saleschit.com.

3. B2B Prospecting & Sales Development Services

SalesChit provides customized B2B prospecting, decision-maker research, lead generation, outreach management, and sales development services.

Minimum Engagement Period

• Our standard and customized ongoing service plans generally require a minimum commitment of three months, as disclosed in the accepted proposal or service agreement.
• The scope of services, fees, deliverables, and engagement terms will be specified in the relevant agreement.
• Requests for early termination during the minimum commitment period will be handled according to the agreed contractual terms and applicable law.
• Following the minimum commitment period, ongoing services may be discontinued by providing 30 days' written notice, unless the agreement specifies otherwise.
• Fees for services already delivered or work completed are generally non-refundable.
• Any outstanding payments for services provided or contractually agreed commitments remain payable according to the applicable agreement.

Where an individual service agreement specifies different cancellation or termination terms, that agreement will govern, subject to applicable law.

4. Refund Processing

Where a refund is approved:

• Refunds will normally be initiated to the original payment method.
• We aim to initiate approved refunds within 7–10 business days.
• The time taken for the amount to appear in the customer's account may depend on the bank, card issuer, or payment service provider.
• Customers will be notified once the refund has been initiated.

Refunds will also be processed within any shorter timeframe required by applicable law.

5. Technical Issues and Service Concerns

If a customer experiences a payment issue, digital product delivery failure, booking problem, or concern about a service purchased, they should contact SalesChit.

We will review the matter and work toward an appropriate resolution.

Where SalesChit is unable to provide a purchased product or agreed service, the customer may be eligible for a refund or another appropriate remedy in accordance with the applicable agreement and law.

6. How to Request a Cancellation or Refund

Please email:

info@saleschit.com

Include your name, registered email address, order or booking reference, and a brief description of your request.

Our team will review the request and provide further assistance.

7. Changes to This Policy

SalesChit may update this policy to reflect changes in business operations or applicable legal requirements.

The updated policy will be published on our website. Changes will not retrospectively remove rights or alter agreed contractual terms without a lawful basis.

8. Contact Information

SalesChit

Email: info@saleschit.com

For questions concerning cancellations, refunds, or service agreements, please contact us using the email address above.